Customer Accounts Manager
Job Posting for Customer Accounts Manager at Airframes Alaska LLC
At Airframes Alaska, we work hard to play hard! Building high quality aviation products and outdoor gear for adventure beyond roads and runways! The uniting of Airframes Alaska x Alaska Tent and Tarp x Arctic Oven x Northern Sledworks x andAlaskan Bushwheels will bring a new wave of backcountry gear innovation.
Our mission is together, we build a worldwide Alaska-based outdoor equipment company. We?re a growing team of casual people who love aviation, outdoor activities and mostly Alaska! We strive to provide strong and safe products to bush pilots and outdoor enthusiasts who are pursuing adventure in the backcountry. Whether a bush pilot, hunter, researcher, or guide, we deliver solutions to ensure our customers have all the essentials to endure their outdoor adventure.
We have an exciting opportunity for a Customer Accounts Manager at our Palmer facility. The Customer Accounts Manager will be responsible for the development and execution of the sales activities for all our Alaskan brands, maintaining customer accounts, processing/monitoring retail transactions, and managing the Palmer sales team in delivering excellent customer service experiences. Airframes Alaska is looking for a personable, detail-oriented, and experienced customer service/sales manager. The expectation is to provide excellent customer service experiences, and maintain strong relations with the employees, customers and vendors. As such, you must be a responsible, organized, positive, and energetic leader who excels in a face paced environment. This position is not a remote/hybrid position and requires employee presence at the Palmer headquarters.
Essential Job Duties Include:
- Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns of aircraft mechanics and pilots
- Build a broad and deep understanding of our products, our customers and key players
- Be responsible for the development and execution of the retail activities and daily operations of our retail store
- Manage the retail team at all three locations: Occasional travel required
- Communicate and maintain good relations with customers, employees and vendors
- Oversee the analysis of reports, audits and project quotas, identifying problems and improving procedures and standards
- Collaborate effectively with internal teams and manage coordinated efforts successfully to achieve customer satisfaction
- Perform Project Management duties, including designing custom projects for customers, writing orders, preparing price quotes, tracking the orders with the manufacturing team and communicating progress to the customer.
- Maintain an understanding of Airframes Alaska manufactured and retail products and their usage and be able to make recommendations based on customer needs.
- Stay informed on rival products and recommend revisions of Airframes Alaska products to maintain a viable product niche.
- Attend relevant luncheons, meetings, banquets as the Airframes Alaska representative.
- Manage all trade shows that Airframes Alaska participates in.
Minimum Qualifications:
- 5 years? experience in a customer focused role
- 3 years of management experience
- Technologically inclined, understanding of Office365 and Outlook
- Experience in new business development
- A strong communicator that builds a rapport, listens well and adapts style and approach to suit
- Results driven and an ability to lead, motivate and coach others to be successful
- Able to work independently yet contribute effectively as a team player
- Works well under pressure and manages stressful situations with ease
- Bachelor?s degree in business or related field preferred
- Strong networking relationships with the local aviation market preferred
- Experience in Aviation highly preferred
Benefits:
Full Time employees are offered a competitive compensation package along with several benefits:
- Starting salary of $70k annually DOE
- Unlimited Paid Time Off
- Holiday pay
- Health, Dental, Vision, & Life Insurance
- Parental Leave
- 401(k)
- Great Employee Discounts & free rental of company products
Our Operations and Sales department is a critical part of what we do here at Airframes Alaska. If you feel you have the skills and qualifications necessary to become a valuable asset to our team, please submit an application online for consideration!
Important Information:
All applications MUST be submitted online and only complete applications will be considered! Hard copy, emailed, or telephonic applications will not be accepted.
Check out our website, YouTube, and social media to see all we have going on!
EEO STATEMENT
Airframes Alaska is an equal opportunity employer and complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, please call 1-907-331-0381.
Apply for this job
Receive alerts for other Customer Accounts Manager job openings
Report this Job
Popular Search Topics
Sign up to receive alerts about other jobs with skills like those required for the Customer Accounts Manager.
Click the checkbox next to the jobs that you are interested in.
-
Business Development Skill
-
Top Branch Administration Executive
Income Estimation: $197,560 - $380,249 -
Business Development Director
Income Estimation: $202,591 - $274,274
-
Top Branch Administration Executive
-
Competitor Analysis Skill
-
Business Development Director
Income Estimation: $202,591 - $274,274
-
Sales and Marketing Director
Income Estimation: $211,906 - $282,208
-
Business Development Director
Job openings at Airframes Alaska LLC
Palmer, AK
Full Time
Not the job you're looking for? Here are some other Customer Accounts Manager jobs in the Palmer, AK area that may be a better fit.
We don't have any other Customer Accounts Manager jobs in the Palmer, AK area right now.
Aaron's, Anchorage, AK
Aaron's, Anchorage, AK
Your Contact Information
(PDF, Word, and TXT format)
By agreeing to submit your resume, you consent (in accordance with our Terms of Use and Privacy Policy) to:
Should you have any questions or wish have your information removed from our service, please contact us here.
The application for this job resides on a corporate website. We will be tranfering you once your alert is confirmed.